Hello, and welcome to this SPEDSTA tutorial. Today, I’ll show you how to set up dispatchers in different time zones than the passengers they’re booking rides for. Imagine your central dispatch area is in Pacific Time, like Los Angeles, and you’re booking rides for passengers in Eastern Time, like New York. Click HERE for a…
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Hello and welcome to this tutorial, where I’ll guide you through using SPEDSTA’s Ride Manifest List, an essential tool for managing transportation routes effectively. This list details the stops our drivers will make to pick up and drop off passengers efficiently. Click HERE for a video walkthrough. Today, we’ll focus on the back-end features of…
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Hello, I’m here to guide you through adding a dispatcher to your SPEDSTA admin account. A dispatcher role is similar to an admin but tailored with fewer options to streamline their tasks, specifically focusing on booking or canceling rides. This setup is ideal if you’re looking to delegate specific administrative responsibilities while maintaining overall control.…
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In this tutorial, we’ll explain how partner organizations like medical clinics or hospitals can access driver resources within your ride community. Once you log in with the provided email and password, you’ll see the dashboard displaying all rides associated with your organization. For instance, Betty Boop’s rides will appear here, color-coded by status: completed, confirmed,…
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Paratransit organizations face some of the most complex and demanding transportation scheduling requirements. With expensive-to-run vehicles, constantly changing passenger requests, and hundreds of daily rides to route, having software and dispatch automation is essential. While legacy software has served large metropolitan transit organizations efficiently, it can be prohibitively expensive for smaller urban and rural organizations.…
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In this tutorial, we’ll discuss how SPEDSTA can help your organization become more self-funded. Here are some practical strategies for organizations providing transportation to special needs, elderly, and disabled communities: Donation Requests: While many riders can’t pay for their rides, about 2-5% can. SPEDSTA allows you to send custom invoices to riders and their families,…
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Hello, I’m here to introduce you to our digital phone service feature available on SPEDSTA. This tool is designed to ensure continuous communication with your clients and drivers, operating seamlessly 24/7. If you have this feature enabled, managing your phone dispatch settings is straightforward. Click HERE for a video walk through. Within the system, there…
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Hello, in this video, I’ll explain how to manage passenger payments, including credit card processing, checks, and cash. This ensures you can efficiently handle payments and maintain accurate records. Click HERE for a video walk through. First, set up a rate profile for each passenger or community by going to Admin Tools, then Account Settings,…
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In this tutorial, we’ll give you a quick overview of how our dashboard simplifies tracking and managing rides in real time. This feature is designed to help drivers, dispatchers, and administrators keep a close eye on ride progress and make efficient dispatch decisions. Click HERE for a video walk through. Our dashboard displays real-time updates…
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Hello, in this article, I’ll show you how to set up your dashboard to alert the dispatcher of any upcoming rides that haven’t been assigned or accepted by a driver. On the dashboard, you’ll see rides that are coming up within the next few days. To alert the dispatcher, go to the main menu, select…
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