Residents at Memory Care, Assisted Living, and Independent Living homes who have lost the ability to drive have a critical need to access reliable and safe transportation. Needing to get to the pharmacy, medical clinics, hospitals, and even general social destinations allows for better health outcomes. Usually, a 10-12 person bus, 4-6 passenger van, or…
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Faith-based organizations provide essential services to communities large and small across North America. Shining examples of such organizations are Jewish family services, Catholic Charities, Lutheran family services, Methodist family services, Latter Day Saints, and many others. Their core purpose is to provide human-care services that empower children, adults, and families to improve their lives. One…
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Organizations that need to transport clients can have very specialized and nuanced ways to provide and schedule that transportation. Typically a 10-12 person bus, 4-6 passenger van, or 2-3 passenger sedans are part of their transportation program. Some typical models of transportation using such vehicles would include: -transporting many clients from one central location…
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Staff asking to work remotely and have flexible working hours? Are they juggling more job responsibilities due to labor shortages and demand? These are common complaints from organizations trying to keep up with the demand for their transportation services. Your biggest resource today is your staff and these new realities force different hiring and managing…
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Transportation programs that provide rides to the elderly, special needs, and disabled community have a variety of potential ways to provide those rides. Options include volunteer drivers that use their vehicles, in-house owned vehicles such as buses/vans/sedans, Uber/Lyft ride-hailing services, or taxi services. The cost of these transportation options varies significantly from volunteer drivers…
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The ubiquity of cellular 5G or 4G data service across North America is a boon for people to be connected at any-time and any-where. Whether you are in a car in the middle of Texas or on a highway in Alaska 98% of the time you are able to watch your favorite YouTube video without…
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Your and your team’s time is a scarce resource when running a NEMT (Non-Emergency Medical Transportation) service that is based on pillars of safety, reliability, and efficiency. If any one of those pillars becomes weak, your service’s success and ultimately your client’s satisfaction with your service can be at risk. To run your business in…
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Consider the analogy by Alan Cooper (creator of one of the most popular computer languages on the planet) who said “Building a software program is like making a pile of bricks. The pile is one brick wide and 1,000 bricks tall with each brick laid right on top of the one preceding it. The tower…
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Paratransit organizations have some of the most complex and demanding transportation scheduling requirements. With expensive-to-run vehicles, passenger requests constantly changing and hundreds of rides to route on a daily basis having software and dispatch automation is a necessity. Legacy software exists that has worked in this area for decades and although economically efficient for large…
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The needs of modern volunteer drivers can be complex and ever-changing under the influence of gas prices, competition for their valuable time, and how engaged they are in your worthy cause to provide transportation services. That means from time to time, you’ll need to take a look under the hood at your scheduling process to…
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