Need immediate assistance? Text "hello" to +1 218.296.7903

Navigating Accessibility: Dallas Paratransit Services

Navigating Accessibility: Dallas Paratransit Services

Dallas, the vibrant and bustling city in the heart of Texas, is dedicated to ensuring that all its residents, including those with disabilities or mobility challenges, have access to reliable and accessible transportation. In this article, we will explore the world of paratransit services in Dallas, providing an in-depth look at how the city ensures that everyone can enjoy the freedom of mobility.

Understanding Paratransit Services

Paratransit services are an essential component of Dallas’s public transportation system, designed to cater to individuals with disabilities who may not be able to utilize the traditional fixed-route bus and rail services independently. These services provide door-to-door transportation, ensuring that everyone can access essential destinations, such as medical facilities, schools, employment centers, and more.

Dallas Area Rapid Transit (DART)

The backbone of paratransit services in Dallas is the Dallas Area Rapid Transit (DART) system. DART is a comprehensive public transit agency serving the Dallas-Fort Worth metropolitan area. It is dedicated to promoting accessible transportation through various services, with a particular focus on providing for the needs of individuals with disabilities.

Eligibility for Paratransit Services

To utilize DART’s paratransit services, passengers must meet specific eligibility criteria. These criteria typically include:

  1. Disability: Passengers must have a disability that prevents them from using the regular fixed-route DART buses and trains. Disabilities may include physical, sensory, cognitive, or other impairments that hinder independent travel.
  2. Functional Limitations: Eligibility is determined by evaluating an individual’s functional limitations. This includes assessing their ability to board and disembark from vehicles, use transit facilities like bus stops and train stations, and complete transit trips safely.
  3. Certification: Upon successful evaluation, eligible passengers are granted certification or identification that allows them to access DART’s paratransit services.

DART Paratransit Services

DART offers two main paratransit services that cater to the unique needs of passengers with disabilities:

  1. DART Paratransit: DART Paratransit is a shared-ride, door-to-door service for eligible passengers. It operates within a specific service area that includes the cities of Dallas, Carrollton, Cockrell Hill, Farmers Branch, Garland, Glenn Heights, Highland Park, Irving, Richardson, Rowlett, University Park, and other surrounding communities.
  2. On-Call Service: DART Paratransit On-Call is an advanced reservation service that allows eligible passengers to book rides for essential trips such as medical appointments, shopping, work, or recreational activities.

Ride Requests and Reservations

Passengers can book paratransit rides through DART’s Paratransit On-Call service using the following methods:

  1. Phone: Passengers can call the DART Paratransit Scheduling Center to book their rides. The scheduling center can be reached at (214) 515-7272.
  2. Online: DART offers an online reservation system that allows passengers to book and manage their trips conveniently through the DART website.

Fare Structure

DART’s paratransit services have a fare structure in place. The fares vary depending on factors such as the distance traveled, time of day, and type of trip. For specific fare information, passengers can visit the DART website or contact the Paratransit Scheduling Center.

Complementary Travel Training

DART provides complementary travel training to eligible passengers who may need assistance in using the fixed-route DART buses and trains. The travel training program is designed to enhance passengers’ confidence and independence when using public transit.

Accessibility Features

DART is committed to making its entire public transportation system accessible to all passengers. This includes:

  1. Accessible Vehicles: DART’s paratransit fleet is equipped with specialized features to accommodate passengers with disabilities. This includes ramps or lifts for boarding, securement devices for wheelchairs, and comfortable seating arrangements.
  2. Accessible Stops and Stations: DART continues to improve and enhance accessibility at bus stops and train stations. This includes adding accessible ramps, platform elevators, and clear signage.
  3. Real-Time Information: DART offers real-time information about its services, including paratransit, through various platforms, ensuring that passengers can stay informed about schedules and routes.
  4. ADA Compliance: DART is fully committed to compliance with the Americans with Disabilities Act (ADA), ensuring that all its services are accessible and non-discriminatory.

Community Partnerships

DART partners with various community organizations, nonprofits, and advocacy groups to promote accessibility and ensure that individuals with disabilities have the support and resources they need. These partnerships help address the unique transportation needs of residents and foster a sense of inclusivity and independence.

The Future of Paratransit in Dallas

The city of Dallas, along with DART, is continuously working to improve and expand its paratransit services. This includes enhancing the quality and reliability of transportation for individuals with disabilities and exploring innovative solutions to meet the evolving needs of the community.

As the city grows and evolves, paratransit services will play a crucial role in ensuring that everyone can enjoy the benefits of public transportation, connect with essential services, and participate in the vibrant life of Dallas.


Paratransit services in Dallas, facilitated by DART, are a testament to the city’s commitment to accessibility and inclusivity. Through dedicated efforts and a strong emphasis on serving individuals with disabilities, Dallas ensures that everyone has the opportunity to explore the city, access healthcare, attend school, and participate in the diverse activities that make Dallas a unique and vibrant place to call home. As the city moves forward, it continues to shape the future of paratransit services, making transportation more accessible and inclusive for all.

Optimize your transportation workflow effortlessly! Sign up for a demo and discover how our scheduling software can bring efficiency to your operations.



Mike is a seasoned transportation consultant and technology advocate. Drawing from years of experience in the transportation industry, Mike bridges the gap between innovative software solutions and practical implementation strategies. His articles focus on the transformative power of software for organizations that deliver transportation options for the elderly, special needs and disabled communities. Outside his writing endeavors, Mike enjoys exploring the landscapes of Costa Rica and advocating for sustainable transportation initiatives.