If you’re seeking to enhance your transportation service’s communication infrastructure, look no further. SPEDSTA’s dispatch phone system is designed to meet the unique requirements of the industry. Our low-cost solution empowers your staff, facilitates seamless communication, and ensures optimal customer satisfaction. Embrace the future of transportation service dispatching and discover the SPEDSTA advantage.
Gone are the days of being confined to an office desk. Our dispatch phone system offers unrivaled flexibility, ensuring your staff can work anywhere, anytime. Whether it’s at home, on the go, or in multiple locations, your dispatchers can effortlessly manage incoming calls without missing a beat. By dynamically routing your main dispatch phone number to different mobile or home numbers, you maintain a centralized point of contact for passengers while adapting to changing work arrangements
Effortless Extension Dialing and Streamlined Connectivity
We understand the importance of personalized service. With our dispatch phone system, you can set up multiple extensions at an affordable cost, allowing callers to reach specific individuals with ease. Seamlessly transfer calls to the appropriate staff members based on their expertise or availability. It’s all about delivering a superior customer experience while optimizing your internal operations.
24/7 Communication, Transcribed and Prioritized
Missing important messages can be detrimental to your transportation services. After-office hours and missed calls shouldn’t lead to missed opportunities. Our system automatically transcribes voicemails into text and sends them via email to administrators and dispatchers. This ensures critical information, such as missed rides or cancellations, is promptly addressed. With push notifications on all inbound call traffic, administrators can stay informed and take necessary actions when needed.
Backup Dispatchers and Enhanced Reliability
Maintaining constant availability is paramount in the transportation industry. In the event that a dispatcher is unavailable to answer a call, our system allows administrators to access and manage recordings of voicemails and messages. This seamless backup process ensures that no communication goes unanswered, minimizing disruptions to your operations. Stay in control and provide uninterrupted service to your passenger and driver community.
Direct Messaging: Integrated and Efficient
We recognize the growing significance of SMS/text messaging in mobile communication. To meet these demands, SPEDSTA offers a Direct Messaging module that enables you to send emails, SMS/text messages, and text-to-voice messages directly from our web based app to individual passengers, drivers, or designated groups. This integrated approach keeps all communication channels within your grasp, allowing for real-time and efficient coordination.
Easy Implementation and Integration
Implementing our web based phone system is straightforward and hassle-free. Our team will guide you through the setup process and ensure a smooth transition. Moreover, our system seamlessly integrates with your existing infrastructure, minimizing disruption and allowing your staff to adapt quickly.