AI Voice Support for Transportation Programs
Answer calls, support riders, and reduce dispatcher workload — automatically.
SPEDSTA Voice Support is an AI-powered voice assistant built specifically for community transportation, paratransit, and NEMT programs. It answers incoming calls, recognizes riders, and handles common requests — without pulling staff away from their work.
Too Many Calls. Not Enough Staff.
Transportation programs handle hundreds of repetitive calls every week:
-Can I book or cancel a trip?
-What are your hours?
-Who do I talk to?
These calls:
-Interrupt dispatchers
-Pull staff away from scheduling and coordination
-Create long hold times
-Go unanswered after hours
Hiring more staff is expensive.
Ignoring calls hurts service quality.
Meet SPEDSTA Voice Support
SPEDSTA Voice Support is an AI voice assistant that answers incoming calls and supports riders automatically — 24/7.
It works alongside your team, not instead of them.
The AI handles routine requests, while your staff focuses on higher-value work.
What SPEDSTA Voice Support Handles
Answer incoming calls automatically
Recognize callers by phone number
Assist with ride booking requests
Handle after-hours and overflow calls
Escalate to a human when needed
Log call transcripts directly in SPEDSTA
How It Works
1. A caller dials the phone number
2. The AI recognizes the organization and caller
3. The caller speaks naturally — no menus
4. SPEDSTA Voice Support understands the request and action is completed or routed appropriately
Hear It in Action
We’ve set up a live test line so you can experience SPEDSTA Voice Support for yourself.
No setup required.
No commitment.
