It is estimated that 20-30% of the human brain is dedicated to visual processing. In an experiment conducted by brain researchers, it was found that it took as little as 12 points of a human outline shape for other people to determine it was a person. We are visual creatures and understanding through visual pictures…
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Faith-based organizations provide essential services to communities large and small across North America. Shining examples of such organizations are Jewish family services, Catholic Charities, Lutheran family services, Methodist family services, Latter Day Saints, and many others. Their core purpose is to provide human-care services that empower children, adults, and families to improve their lives. One…
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Staff asking to work remotely and have flexible working hours? Are they juggling more job responsibilities due to labor shortages and demand? These are common complaints from organizations trying to keep up with the demand for their transportation services. Your biggest resource today is your staff and these new realities force different hiring and managing…
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The ubiquity of cellular 5G or 4G data service across North America is a boon for people to be connected at any-time and any-where. Whether you are in a car in the middle of Texas or on a highway in Alaska 98% of the time you are able to watch your favorite YouTube video without…
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Consider the analogy by Alan Cooper (creator of one of the most popular computer languages on the planet) who said “Building a software program is like making a pile of bricks. The pile is one brick wide and 1,000 bricks tall with each brick laid right on top of the one preceding it. The tower…
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The needs of modern volunteer drivers can be complex and ever-changing under the influence of gas prices, competition for their valuable time, and how engaged they are in your worthy cause to provide transportation services. That means from time to time, you’ll need to take a look under the hood at your scheduling process to…
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In a 2020 SPEDSTA survey of 150+ organizations providing transportation services to the elderly, special needs, and disabled community the #1 problem encountered was recruiting and retaining drivers and service providers. In the post-COVID era, this problem now impacts every part of the organization – from coordinators, managers, dispatchers, and volunteers. The figures are striking…
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Product “star” reviews are ubiquitous today and the ability to see the good and bad in any product or service is just a web click away. For example, most negative reviews on Amazon talk about after-delivery support. Suffice it to say if support is great, no one writes a review. If support is bad, however,…
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In 2018, 6% of all car insurance policyholders had a claim in the US. This was a total of 6.7, million claims with 1.9M being bodily injury claims and 4.8M being property damage claims. These facts can be a liability nightmare for organizations providing transportation for the special needs, disabled and elderly community. But it…
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Scrooge might not have been the most ideal volunteer of his time. He was frugal, cheap, and impatient. But like Scrooge, today’s modern volunteers are also struggling with the demands of their time and their wallets. With gas prices high and extra time a luxury, can you get the most from your volunteers while respecting…
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